Lungi Sangqu stresses people‑first approach for digital projects in Africa
According to TechCabal, In an interview with TechCabal, Africa Digital Success founder and CEO Lungi Sangqu reflects on four decades of digital transformation work across 49 African countries, arguing that technology initiatives fail when they ignore the people who must use them. She highlights lessons from her career in banking, rail, logistics and education, urging leaders to align technology with clear problem definition and human‑centric design.
What happened
Lungi Sangqu, founder and CEO of Africa Digital Success, discussed her 39‑year career in a TechCabal interview, noting that many enterprise tech investments waste resources because they focus on software rather than the people and processes it serves. She cited examples such as digitising UNISA’s student workflows and working for organisations like the South African Reserve Bank and DHL across 49 African countries, and she emphasized the need for leadership, human‑centric design, and clear problem definition before adopting technology, including AI.
Why it matters
The interview highlights systemic challenges that African institutions face when implementing digital solutions, underscoring that misaligned technology projects can squander public and private funds. By stressing people‑first strategies, the insights can guide decision‑makers in banking, education, logistics and government to improve the effectiveness of digital investments and build sustainable capacity across the continent.
What to watch
Watch for implementation milestones, adoption data, competitive responses and regulatory decisions that determine the practical impact.
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